Shipping & Returns
All orders will usually be dispatched from Sydney, Australia. You will be notified via email once your order has been dispatched along with tracking details. If we can assist you with your order in any way, please be in touch with us at email@example.com.
Due to the rapidly evolving COVID-19 & Omicron situation, our warehouse is operating slower than usual. We are abiding by strict health guidelines and social distancing practices to ensure the safety of our team, which has affected dispatch times. Rest assured, we're doing everything we can to send all orders out in a safe and timely manner. Thanks so much for your patience and support, and please contact us if there's anything else we can assist you with.
Shipping is free to anywhere in the United Kingdom.
For AU and NZ customers. please visit our AU site.
For U.S and Canada customers, please visit our U.S site.
For international orders, delivery times will vary depending on location and local customs. Please see below for estimated delivery times after your order has been dispatched.
- United Kingdom: 5 - 10 business days
- Rest of World: 7 – 16 business days
You will be notified when your order has been dispatched and you will receive a link to track your order.
- There may be further delays if your package is being held in customs. Customers are liable for customs and duties in their country and will be contacted by local customs agencies directly to settle these charges.
- We are unable to ship to the following countries: North Korea, Syria, Yemen, Iran and Crimea (Ukraine).
- All orders to the UAE, Qatar, Oman and Saudi Arabia will require a PO Box address to be successfully delivered.
Extended Holiday Returns: to take the stress out of gifting, we're offering 60-day returns on all items purchased prior to 24 December 2021. Any gifts returned without an order receipt will be eligible for store credit or exchange of equivalent value. Should you or your giftee wish to initiate a return, you can easily do so by emailing us at firstname.lastname@example.org.
General Returns: we offer returns for change of mind purchases within 45 days. Please notify as soon as possible from the receipt of your goods if you would like a return.
For a change of mind return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the bedding cannot be slept in or washed.
To complete your return, please email us at email@example.com.
Each order that is sent out is subject to strict quality inspections during the packing process. In the unlikely event that you have received a faulty or defective product please send us an email at firstname.lastname@example.org with your name and order number and we will review your case and sort you out as quickly as possible.
If items are deemed to be faulty you will have the option for a replacement to be sent free of charge or a full refund.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again and then contact your credit card company, it may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund yet, please contact us at: email@example.com