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FAQs

Orders

What payment methods do you accept?

We accept Credit Card (including Visa, Mastercard, American Express), Shop Pay, Apple Pay, Google Pay, and PayPal.

For our UK customers, we also accept UnionPay, Clearpay, and Klarna.

Can I add an item to the order after it's placed?

See something on your way out? We get it! If you want to add-to-cart post purchase, please contact Customer Service at hello@bedthreads.com.au so we can add the extra item(s) if your order has not already been dispatched. If your order has already been processed for dispatch then we are unable to make any amendments and you will have to place a separate order.

Can I change my order after placing it?

It depends. If you need to modify your order, contact Customer Service at hello@bedthreads.com.au as soon as possible. If your order has not already been dispatched, we are happy and able to amend it. If, however, your order has already been processed for dispatch, unfortunately we aren’t able to make any changes.

Can I change the shipping address after an order is placed?

Whether you’ve just moved out, just moved in, or want to induce some envy among your co-workers by having your Bed Threads order shipped to your workplace instead, reach out to Customer Service at hello@bedthreads.com.au with your updated shipping address. If your order has not already been dispatched, we can make the change. However, if your order has already been processed for dispatch, we cannot amend your address.

If you will not be able to collect the package from the address you originally provided, please contact the shipping provider once tracking has been generated and fingers crossed they may be able to change on their end.

What happens if my order arrives faulty or damaged?

First, we’re so sorry to hear of this happening. We take great care when preparing and packaging your orders for shipping, so this shouldn’t be an issue. In the unlikely event that your order has arrived faulty or damaged, please get in touch with our customer service team by emailing hello@bedthreads.com.au so we can assist you and correct the issue asap.

Do you offer a product warranty for your linen?

Like wine, cheese, and Meryl Streep, linen only gets better with time. That being said, we do provide product warranties on all 100% French Flax Linen Bed Threads products. However, please note, we do not offer product warranties on third party goods.

As linen is a completely natural fibre, variations in colour and texture are considered a normal part of linen’s unique beauty, and not a fault of the fabric.

All Linen Items: 24 Months

At Bed Threads, our standards are high. Every order is subject to strict quality inspections during the manufacturing and packaging process. However, in the unlikely event that you have received a faulty or defective product, or a fault has become apparent within the specified warranty period, please send us an email at hello@bedthreads.com.au with the following details:

Your name
Your order number
Photographs and a description of the fault

Once we have all the relevant details to review, our customer service team will work together with you to reach the best possible solution.

If your linen item(s) are deemed to have a genuine defect, we will happily arrange for a replacement to be sent free of charge.

We kindly wish to highlight that this guarantee also does not apply to change of mind returns, or damage inflicted by improper or negligent usage (including but not limited to: stains from food, household products, or body oils; incorrect washing or drying; snags or tears from exposure to sharp objects).

While we’re unable to replace or refund your Bed Threads after these warranty periods elapse, we suggest you closely follow our care instructions to extend the life of your linen. We stand by our 100% French Flax Linen’s inherently hard wearing qualities and the notion that with proper care, such high-quality linen can last decades.

Do you offer a product warranty for your furniture?

Our consciously curated furniture range features classic and stylish pieces that are durable and designed to last. However, as our products are made from entirely natural materials and may be subject to heavy use over their lifetime, we cannot guarantee their longevity indefinitely. That’s why we ask that you please follow our care instructions closely to protect and extend the life of your furniture.

All Bed Threads Furniture items are subject to the below warranty periods and are eligible for replacement should a genuine defect arise within these timeframes. Please note any improper or negligent use will void this warranty. This includes but is not limited to: failure to properly care for your furniture items in accordance with our care instructions, damage inflicted by general wear and tear (scratches, discolouration from sun exposure, breakages as a result of dropping items), using globes beyond the maximum allowable wattage in our light fixtures, and use of furniture pieces outside regular household residential settings.

All Furniture Items (Timber Hardgoods, Lighting & Accessories): 24 Months

Should you have an issue with your purchase outside this warranty period, we encourage you to contact us at hello@bedthreads.com.au to discuss.

Every Bed Threads Furniture order is subject to strict quality inspections during the manufacturing and packing process. However, in the unlikely and unfortunate event that you have received a faulty or defective product, or a fault has become apparent within the specified warranty period, please send us an email at hello@bedthreads.com.au with the following details:

Your name
Order number
Photographs and description of the fault

Once received, we will review promptly and work together to provide the best solution. If your item is deemed to have a genuine defect, we will offer to send a replacement free of charge so that your home can look as good as possible as quickly as possible.

What happens if I need a spare part for a Bed Threads item?

Regardless of when you made your purchase, if you’re in need of a replacement button or two, please email us at hello@bedthreads.com.au and we will happily replace them free of charge for the lifetime of your purchase. No questions asked!

What happens if I receive an incorrect item?

Though rare, we’re truly sorry if this occurs. If you have received an incorrect item in your shipment, please contact Customer Service at hello@bedthreads.com.au so we can sort out the issue and send the correct item(s) your way.

What happens if I'm missing an item from my order?

Our eye for attention and detail extends to our packaging process, but in the rare event something is forgotten in your shipment, please contact Customer Service at hello@bedthreads.com.au so we can send the item promptly, free of charge.

How do preorders work?

If a popular Bed Threads 100% French Flax Linen item is currently out of stock on our site, don’t stress—you can still order it on preorder! When a best-selling item is OOS, we will clearly display the preorder option alongside an indication of which month the item is expected to be back in stock / when your order can be fulfilled.

 

Please note, if your purchase includes one or more items on preorder, your entire order will be held until the preorder stock arrives. If you’re eager for your in-stock treasures to arrive in the meantime, please email hello@bedthreads.com.au and ask for those items to be dispatched.

 

Unfortunately, for third party vendor products, preorder will not be available.

Can I split my order?

Yes. If for whatever reason you’d like to split your order into multiple deliveries, please contact Customer Service at hello@bedthreads.com.au so we can help facilitate your request.

What if an item I want is out of stock?

It means you have good taste! When a popular 100% French Flax Linen Bed Threads product is out of stock, in most instances, we will still make it available for preorder on our site. Alongside the preorder option, we will also provide the month it will be available to ship in.

For other Bed Threads products, clearance items, or third-party vendor products, unfortunately we are not able to guarantee restocking. For some items, we’ll provide an option for you to sign up for ‘Back in Stock’ notifications on either our product page or collection page.

Can I hold an order from being shipped?

Whether you’re about to go on a trip or still making space for your new purchase, sometimes you need to put your packages on pause. If that’s the case and you want to hold your order from being shipped, please contact Customer Service at hello@bedthreads.com.au with the details and we can try to arrange. However, if your order has already been processed for dispatch, we cannot stop the order from shipping.

Shipping

Where do you ship?

We offer free shipping anywhere in the United Kingdom for orders over £50. We do not currently offer worldwide shipping from our UK store. If you want to place an order from elsewhere in the world, please visit our AU store.

How much is shipping?

Shipping is free anywhere within the United Kingdom for orders over £70.

How can I track my order?

As soon as your order has been fulfilled by our warehouse, you’ll receive a shipping confirmation email that includes the tracking number of your order and a link so you can check up on the whereabouts of your much anticipated wares.

My order has been lost in transit; what do I do?

This shouldn’t happen, but if on the rare occasion your package does go M.I.A, please contact us at hello@bedthreads.com.au so we can investigate further.

My order has been marked as delivered, but I haven't received it. What should I do?

Time for us to put our detective caps on. Please contact us at hello@bedthreads.com.au so we investigate further and come to a solution together.

Can I pick up my order?

UK customers, please contact your delivery provider once your Bed Threads order has shipped.

How do I find out when an order is shipped?

As soon as your order has been fulfilled by our warehouse and pushed through for transit, you’ll receive a shipping confirmation email that includes the tracking number of your order and a link to help lessen your anticipation anxiety!

What happens if I'm not home to accept the delivery?

No need to worry, this happens all the time. If you selected "authority to leave" during Checkout, your order will be left in a safe place upon delivery. If you selected "signature upon delivery" during checkout, your courier will either attempt re-delivery or take your package to the nearest post office (or delivery partner pickup location) and leave you with pickup details.

Do you deliver to PO boxes or parcel lockers?

Unfortunately, we require a physical location address for our deliveries.

Do you offer express delivery?

Unfortunately we do not offer express shipping at this time.

Returns

What is your return policy?

Changed your mind before changing the sheets? We offer free returns for change of mind purchases within 45 days on eligible products. Your item(s) must be unused and in the same condition as when it was received. It must also be in the original packaging, and bedding cannot be slept in or washed. Items marked as 'final sale' from our Last Chance collection are not eligible for return or exchange. 

To complete your return, please email hello@bedthreads.com.au.

How long will my return take to process?

Hold tight! Once you lodge your return with the Post Office or delivery partner and this is marked in transit, your refund will be processed and funds returned to your method of purchase.

Can I return a gift?

Yes, provided your item is unused and in the same condition as you received it, in its original packaging, and was not purchased as a 'final sale' item from our Last Chance collection. All we require for gift returns is the order number and shipping postcode. Your secret’s safe with us!

Are all items returnable?

We’re confident you’ll love your Bed Threads purchase. But in the rare event an item’s not quite as you expected, Bed Threads offers returns on all items excluding 'final sale' products from our Last Chance collection free of charge within 45 days, so long as the item is not worn, washed or opened.

I have used/opened an item, can I still return it?

Once an item you have purchased has been opened, used, or worn, it can no longer be returned. This is due to both health/hygiene reasons and product quality control. If you would like to discuss the issue further, please reach out to Customer Service at hello@bedthreads.com.au

Can I arrange my own courier for a return?

Sure! So that we have the relevant details to process your return, please send through your return’s shipping tracking number to customer service at hello@bedthreads.com.au

Account/Loyalty Program

I've forgotten my password

Happens to the best of us. Please visit this link https://uk.bedthreads.com/account/login to reset your password so you can log back into your Bed Threads account.

How do I update my email address?

The best way to do this is to create a new account under the email address you would like to use going forward. Please then email us at hello@bedthreads.com.au and ask our Customer Service team to merge both accounts together so that any order history and saved information is contained under the new account.

How do I update my password?

If you’d like to reset your password, please visit this link https://uk.bedthreads.com/account/login and follow the prompts.

How do I view my orders?

To take a scroll down purchase lane, please create an account or login to an existing account at https://uk.bedthreads.com/account/login to view your exquisite order history.

How do I leave a review for a product I've purchased?

We’d love to hear what you think of your recent Bed Threads purchase! 14 days after your order has shipped, you will receive a request via email to review your purchased products. Alternatively, you can also share your stars via Google, Productreview.com.au, Trust Pilot, or Facebook.

How do I check my gift card balance?

Looking to put that perfect present to good use? Please contact customer service at hello@bedthreads.com.au with your card’s details to find out the remaining balance.

How do I obtain a tax invoice for an order?

We are happy to generate a tax order for your records. Please contact Customer Service at hello@bedthreads.com.au to arrange.

How do I unsubscribe?

We hate to see you go! But if your inbox insists, simply follow the ‘unsubscribe’ link at the bottom of our Bed Threads emails and you will no longer receive content from us.

General

Do you sell gift cards?

Of course! We can’t think of a more perfect present to gift someone you care about. Let them build their own bundle or select their own shade to ensure you’ve absolutely nailed the brief.

Valid for three years, our gift cards are completely customisable, so you can include a personal message, select the design of the card, and have it delivered to your inbox or theirs.

How do I use my gift card?

Someone knows you well! To use your Bed Threads gift card, simply enter the unique code at checkout where it says ‘Gift Card or Discount Code’, then click the ‘Apply’ button. You will receive the code via email—please double check your spam in case you can't locate it.

Do you have a blog?

Bed Threads Journal is your source of inspiration for interiors, wellness, recipes, and beyond. Find articles on the latest design trends, tour the homes of influential creatives, and learn all about linen here.

What social platforms is Bed Threads on?

You can find and follow us on Instagram, Facebook, TikTok, LinkedIn and Pinterest. Shop our feed and create your dream space with inspiration from our carefully curated content.

Where can I see reviews of Bed Threads?

Want to find out what all the fuss is about? It’s written in the stars! Check out what our customers are saying about us via our website, Google reviews, Facebook, Trust Pilot, and Product Review. All reviews are independent and truly reflective of our customer’s opinions with no interference from us.

How do I save my favourite items?

File all your favourites in one place by clicking the "heart" icon found on top of a product image you love or look for it elsewhere on the page. This will save each coveted item to your Wishlist which you can then peruse at your leisure.

You do not need to be logged in to your Bed Threads account to view your Wishlist, but we suggest you create an account if you want to peek your top picks from multiple devices.

How do I know if an item is on sale?

For any Last Chance items, we will clearly outline the original and discounted prices on our website so you can save before these popular pieces are gone forever.

Do you offer a discount for first-time customers?

We warmly welcome new customers by offering £15 off your first order of £50+. Simply subscribe to our email newsletter by following the link in our footer to receive the relevant discount code.

How do I become a trade customer?

Bed Threads trade program is open to partners in design, hospitality, real estate, events, or corporate gifting. To find out if you’re eligible, please fill out the submission form here.

I'd like to work at Bed Threads, how do I apply?

Have an eye for interiors and a lust for luxurious linen? Feel free to reach out to hello@bedthreads.com.au with your CV and some relevant examples of your work. If we think you’d be a good fit for a position we’re looking to fill we’ll be sure to get in touch.

How do I make a PR or media enquiry?

Looking to collaborate? Please email collab@bedthreads.com.au with your request and we’ll get back to you as soon as we can. Thanks for thinking of us!

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